Refund and Returns Policy
We want you to love every purchase from Kemalorix. If something isn't quite right, here's how our returns and refunds work.
Right of Withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To use this right, email us at info@kemalorix.com with your order number and let us know you'd like to return your item.
Return Conditions
You're welcome to try on your clothing the way you would in a shop, to check the size, fit and look. To make returns go smoothly, please send items back:
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Unworn, unwashed and free of stains, odours or damage.
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With all original tags and labels still attached.
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In their original packaging where possible.
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With proof of purchase, such as your order number or receipt.
If an item has been handled beyond what's needed to check it, for example worn, washed or altered, we may deduct an amount for any loss in value. For hygiene reasons, items such as underwear, swimwear and earrings can only be returned if the hygiene seal or protective packaging is unopened.
How to Start a Return
Email us at info@kemalorix.com with your order number and the item(s) you want to return. Our team will guide you through the next steps and send you the return instructions.
Return address:
Kemalorix
Fashion Concept UG (haftungsbeschränkt)
Theresienstraße 10, 04129 Leipzig, Germany
Please only send items back after you have contacted us, so we can process your return quickly.
Refunds
When we receive and inspect your return, we'll let you know by email. We refund you to your original payment method within 14 days, together with the original standard shipping costs. We may hold the refund until we have received the returned items or you have shown proof that you sent them.
Exchanges
If you need a different size or colour, simply return the original item and place a new order for the one you want. This is the fastest way to get the right piece to you.
Return Shipping Costs
Unless the item you received was faulty, damaged or incorrect, you pay the cost of return shipping. If your item arrived damaged or isn't what you ordered, contact us and we'll find the best solution with you, including covering the return
shipping costs.
Late or Missing Refunds
If your refund hasn't reached you yet, please check with your bank or payment provider first, as processing times can vary. If you still haven't received it, email us at info@kemalorix.com and we'll look into it for you.
Damaged, Faulty or Incorrect Items
If your order arrives damaged or faulty, or isn't what you ordered, email us as soon as possible at info@kemalorix.com with your order number and a photo of the item, so we can put it right quickly. Your statutory warranty rights are not affected.
Contact Us
For any questions about returns or refunds, contact us at:
Email: info@kemalorix.com